Question 1

What makes Crestwell Care different from other care agencies in York?

Accepted Answer

Crestwell Care was founded by a care professional with over 10 years' experience who saw first-hand what families really need: unhurried visits, consistently matched carers, and care delivered with genuine dignity. Unlike larger agencies, we take the time to understand each client personally and match them with a carer who shares their interests and values.

Question 2

What areas does Crestwell Care cover?

Accepted Answer

We provide home care across York and the surrounding areas of North Yorkshire, covering a 15-mile radius from the city centre including Acomb, Clifton, Fulford, Haxby, Huntington, Bishopthorpe, Dringhouses, and nearby villages.

Question 3

What home care services does Crestwell Care provide?

Accepted Answer

We offer a full range of domiciliary care services including personal care (washing, dressing, daily routines), companionship visits, medication support and prompts, meal preparation, domestic help (laundry, cleaning), respite care for family carers, and regular wellbeing checks. Every care plan is tailored to the individual.

Question 4

How much does home care cost in York?

Accepted Answer

Our care is fairly priced based on the level of support needed, with transparent rates and no hidden fees. Contact us for a personalised quote — we believe in honest, upfront pricing and will work with you to find a care package that fits your needs and budget.

Question 5

Are Crestwell Care's carers trained and DBS checked?

Accepted Answer

Absolutely. Every carer undergoes an enhanced DBS check, receives thorough training including safeguarding and first aid, and is carefully vetted before being introduced to any client. We only recruit carers who share our values of dignity, kindness and respect.

Question 6

How quickly can care be arranged?

Accepted Answer

Once you register your interest, we will arrange a free, no-obligation home consultation at your convenience. We then create a personalised care plan and match you with a suitable carer — typically within a matter of days, depending on your specific needs.